Escalation Process

Identifying the Problem Have you encountered customer issues that required managerial intervention? Often, these stem from ignored food safety complaints. Senior management frequently steps in to resolve such grievances. This signals a major gap in handling customer...

STRESS AND BURNOUT

What are Stress and Burnout? Stress, in the right doses, can actually be beneficial. This positive stress, termed “eustress,” aids in sharpening our focus. It’s the adrenaline rush you feel when facing a looming deadline, the energy surge just before...